![]() ![]() Over the course of 3 conversations, I got 3 wildly different stories. They lost my order and didn’t even look for it before I came asking questions after 6 weeks. They seem to be anti-customer and are big fans of passing the buck and refusing to fix their own mistakes. There is a major cultural issue with this company. It is easy to say some of their products are nice but so are most of the products at other stores. They claimed I had too many returns in the last 90 days. their calculation that was sent to the verification company was for 33% less than my purchase price, and they even denied that. Finally, the part of lowest listed price, I think they use their employee pricing or wholesale pricing, because all of my products have gone up in price and the store price was never lower than what I purchased at. The rude woman from verification stated the store has a firm policy of not accepting returns after 90 days. The verification system is a third party, who the cashier stated that they never approve returns after 90 days or over $250. In reality it was way less than 10%, but not the point. My order was $5,796.55 requested a return of $516.29 which is less than the 10% they pushed and convinced me to purchase. All returns are subject to verification system approval." First off, sales person said it would not be a problem, after 90 days as long as I had my receipt and the store manager approved. For returns after 90 days or without a receipt, we may provide a refund at our discretion and at the last lowest price for the item. ****BUYER BEWARE*** Very misleading and dishonest return policy.
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